These rates are not uncommon for New York hotels. Long distance calls are $1.19 per minute and International: rates vary but guests can expect rates anywhere from $7 to $14 a minute depending on the country being called. Local calls $1.00 for the first 5 mn, then $.25 every additional minute. To clarify our phone charges, they are as follow: 800 numbers, $1.00 flat. I'm not quite sure what happened there but several other reviews mentioned quite the opposite, so it's clearly not something we would like to make a habit of and we will definitely look into it. I would like to apologize for the slow service you experienced at your time of check-in and check-out. I'm glad to see you enjoyed your hotel room and the complimentary continental breakfast.
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